Welcome to Third Eye Designers! We’re thrilled you’re here and trust us with your digital presence. As a Canadian web design and SEO company, we take your privacy seriously but that doesn’t mean our policy has to be dry and boring.
Read on for a friendly, in-depth look at how we handle your information and what we expect from you too.
Who We Are
At Third Eye Designers, our passion is creating awesome websites and boosting your online visibility. We blend creativity with technical expertise, and part of that involves handling your personal data with care.
What Information We Collect
When you work with us or visit our website, we might collect different types of information. Here’s a breakdown:
Personal Details:
We collect your name, email address, phone number, billing address, and sometimes company details. This helps us get to know you and keeps our communication smooth.
Website & SEO Data:
To provide the best service, we gather data about your website’s performance, including analytics, visitor behavior, and SEO metrics. This helps us tailor our strategies to your specific needs.
Communication Records:
We keep a log of emails, chats, or calls related to our projects. This is purely for maintaining a clear line of communication and ensuring we deliver on our promises.
How We Use Your Information
Your information is the backbone of our services, and here’s how we put it to work:
Service Delivery:
We use your details to design your website, optimize your SEO, and develop a digital strategy that truly reflects your brand.
Communication:
Whether it’s project updates, quick follow-ups, or simply keeping in touch, your contact information helps us keep the conversation going.
Improvement and Innovation:
Feedback and data from your projects help us continually refine our services. We learn from every experience to serve you better in the future.
Legal and Security Purposes:
Sometimes we process your data to comply with legal obligations or to safeguard our business interests. We only do this when necessary and always with your privacy in mind.
How Do We Keep Your Data Safe?
Your trust means everything to us, so we’ve put solid measures in place to protect your data:
Advanced Security Practices:
We use up-to-date encryption methods (think SSL/TLS) and other security protocols to keep your data under lock and key.
Restricted Access:
Only essential team members have access to your personal information, and they’re all committed to keeping it confidential.
Ongoing Updates:
The digital world is always evolving, so we continually review and update our security practices to fend off new threats.
When and With Whom We Share Your Information
We value your privacy and never sell your information. Here’s when sharing might be necessary:
Trusted Partners:
To deliver our services, we sometimes work with reputable third parties (like hosting or payment processors). These partners only use your information as needed and under strict confidentiality agreements.
Legal Obligations:
If required by law, or to protect our legal rights, we might share your data—but we always do so with your best interest in mind.
Your Responsibilities
A great partnership works both ways. Here’s what we ask of you:
Accurate Information:
Provide us with current and correct details to ensure we can offer you the best service possible.
Respect for Intellectual Property:
Any content you supply should be owned by you or properly licensed. This helps avoid any copyright issues down the road.
Ethical Digital Practices:
Whether it’s your website content or SEO practices, please keep it legal and respectful. Together, we can maintain a positive online environment.
Data Retention: How Long We Keep Your Information
We only hold onto your data as long as we need it:
During the Project:
We maintain your information for as long as our project is active, ensuring we have everything needed for smooth service delivery.
After Completion:
Once a project wraps up, your data might be archived or anonymized. If you’d like it deleted sooner, just ask—we’re here to accommodate your wishes, within legal boundaries.
Your Rights Over Your Data
We believe you should have control over your personal information. Here’s what you can do:
Access and Update:
You can request to view or correct any personal data we hold.
Request Deletion:
If you decide you no longer want us to have your information, you can ask us to delete it.
Opt-Out:
You’re free to opt out of any promotional emails or communications whenever you like.
Voice Concerns:
If something doesn’t seem right or you have any privacy concerns, let us know or reach out to the relevant data protection authority.
Keeping You in the Loop
We know policies can change, and we’ll always keep you informed:
Policy Updates:
When we update this policy, we’ll post the changes on our website and send out an email if there are major updates. We recommend checking in occasionally so you’re always in the know.
Transparency is Key:
Any changes will be made with your best interests at heart, and we’ll explain what’s new in clear, straightforward language.
Let’s Stay Connected
We’re always here to chat if you have questions, concerns, or just want to know more about how we handle your data. Feel free to reach.
Thank you for choosing Third Eye Designers. We appreciate your trust and look forward to creating a digital experience that not only meets your needs but exceeds your expectations!